Innovateq offer 24hr/7 Days per week response and support services.
Network Monitoring
Immediate alerts, around the clock.
Innovateq uses advanced IT management systems to proactively monitor your server and IT infrastructure 24 / 7. Constant and consistent network and systems monitoring enables immediate alerts to critical faults and detailed IT infrastructure reporting for network visibility.
Preventative Maintenance
Because prevention is better than cure.
Innovateq’s approach to maintenance has an emphasis on preventative measures to reduce corrective and overall maintenance costs, and minimise the risk of unexpected issues and downtime. Innovateq’s Preventative Maintenance schedule focuses on keeping equipment working, extending equipment life, technical cleaning and increasing system uptime. With Preventative Maintenance, Innovateq gives clients greater certainty and operational control.
Helpdesk
Dedicated and trained operators based in Australia.
Innovateq’s Helpdesk can be accessed by Toll free numbers and is serviced by dedicated and trained operators based in Melbourne, Australia. The Helpdesk uses a three-tier remote support structure to quickly escalate and resolve hardware, software and network issues. Help could include a simple phone Q & A, a remote login or extending to one of our local Service Agents visit on site.
Corrective Maintenance
Minimal downtime, with a support specialist never too far away.
With more than 1500 local Service Agents around Australia and New Zealand, Innovateq offers its clients the assurance that a site support specialist is always available if the unexpected occurs. Innovateq is committed to offering a reliable maintenance service in the shortest possible time, with minimal labour and materials, and with the inclusion of measures to prevent any failures from recurring within a reasonable period of time.